On Time.

Every Time.

AI-powered ETA updates and instant client notifications for maximum transparency.

Keep clients informed in real time.

Key Benefits for Organisations

Automated ETAs that build trust instantly.

Reduced No-Shows

Minimise wasted trips and access issues.

Improved SLAs

Meet or exceed contractual timeframes.

Boosted Client Satisfaction

 Transparent communication builds trust and loyalty.

Operational Efficiency

 Fewer calls chasing arrival times.

Brand Reputation

 Consistent, reliable service experience.

Why ETA Accuracy Matters

In field operations, punctuality isn’t just a courtesy, it’s a core performance metric. Late arrivals disrupt schedules, waste client time, and can breach service-level agreements (SLAs). Merge Insights transforms arrival tracking from a guess into a science.

How ETA & Client Notifications Work

Live GPS Tracking

Monitors worker location in real time.

AI-Powered Predictions

Calculates ETA based on speed, route, traffic, and blackspot avoidance.

Automatic Updates

Sends SMS, email, or in-app notifications to clients when the worker is en route, delayed, or arriving early.

Two-Way Feedback

Clients can confirm availability or provide updated instructions directly from the notification.

Performance Logging

All ETAs and actual arrivals are logged for SLA reporting.

Example Use Cases

A utility company sends an “Engineer arriving in 20 minutes” SMS, reducing missed appointments.

A healthcare provider reassures patients with live arrival tracking for home visits.

A logistics company sends auto-updates to recipients with new ETAs if traffic delays occur.

Organisational Impact

Increased Productivity – Fewer wasted trips due to client absence.

Happier Customers – Predictable, transparent service.

Better SLA Compliance – Evidence-based performance tracking.

Reduced Admin – Fewer inbound “Where’s my worker?” calls.

Client Self-Tracking Link

Live map showing worker’s approach.

Pre-Arrival Instructions

Client can send last-minute info before arrival.

Feedback Prompt on Completion

Automated NPS/CSAT survey after job.

“Turn Every Arrival into a Positive Experience.”

Frequently Asked Questions

Can ETA notifications be customised with our branding?


Yes, SMS, email, and in-app alerts can be fully white-labeled with your logo and tone of voice.

What happens if a worker must enter a blackspot?

It automatically recalculates ETAs and sends updated notifications without manual intervention.

Does it work across multiple telco networks?

Yes, routes avoid coverage gaps to maintain accurate ETAs and reliable updates.

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