Priority Certified, 24/7 protection because seconds save lives.

Instant connection to government-certified A1 graded operators for rapid triage, incident management, and priority first responder dispatch.

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Every second counts. We make them count for you.

Key Benefits for Organisations

Certified monitoring for rapid, informed response.

Certified Emergency Response

Partnered only with approved A1 graded monitoring centres.

Priority Communications

Direct to police, ambulance, and fire bypassing delays.

Faster, Smarter Dispatch

GPS, audio, and risk data sent instantly to responders.

Incident Coordination

Live updates to managers and supervisors.

Integrated Safety Ecosystem

Works seamlessly with all Merge Insights safety features.

When Every

Second Counts

In an emergency, delays cost lives. Whether it’s a lone worker injury, an act of violence, a medical emergency, or an industrial accident, your team needs immediate, informed, and coordinated response.

With Merge Insights Priority 24/7 Government-Certified A1 Graded Emergency Monitoring, your workforce is connected to highly trained, government-certified operators within seconds. These operators follow rigorous emergency triage protocols and are authorised for priority communication with police, ambulance, and fire dispatch networks eliminating triple zero delays and ensuring rapid, context-rich response.

Why It Matters

Workplace incidents can escalate in minutes or seconds. This feature ensures:

Precedence in dispatch

Emergency calls are routed through priority channels.

Complete situational data

GPS, What3Words, internal site maps, welfare timer audio, and live operator audio sent to responders instantly.

Manager awareness

Live notifications and updates allow managers to coordinate onsite support while first responders are en route.

Key Benefits

Certified, Always-On Response

Monitored 24/7 by Government-Certified A1 graded operators trained in workplace incident triage and management. Direct integration with emergency service dispatch protocols. Multi-layer verification to minimise false alarms, ensuring police know they are responding to genuine high-priority incidents.

Instant Context for Responders

GPS and What3Words location sent automatically, Pre-recorded messages from SOS or Welfare Safety Timer provide immediate situational context. Live call audio offers real-time updates on risks, hazards, and incident evolution.

Multi-Channel Alerts

Emergency calls over priority communication lines., Parallel notifications to managers, site supervisors, and safety officers for local coordination.

Incident Management

Operators guide workers until help arrives. Maintain continuous communication with first responders to adjust on-the-ground strategies. Incidents logged and categorised for safety audits and preventative analysis.

Integration with Other Safety Tools

Triggered by: Manual or covert SOS, Automatic Fall/Incapacity Alert, Welfare Safety Timer expiry, Restricted zone Geo-Fence breach

How It Works

Trigger

Worker activates SOS (manual or covert).

Welfare Safety Timer expires without check-in. Automatic fall detection triggers.

Operator Connection

Priority line connects to certified monitoring centre in seconds.

Information Transfer

GPS, What3Words, and live audio automatically sent to operators.

Incident Triage

Operators determine the correct emergency service and dispatch path.

First Responder Dispatch

Police, ambulance, or fire services notified with full situational awareness.

Incident Reporting

Event logged in Merge Insights for compliance, insurance, and future risk reduction.

Advanced Capabilities

Multi-Language Support – Assistance in multiple languages.

Covert Activation – BLE wearables, phone shake, or hidden app button.

Redundancy Protocols – Backup communication channels to ensure connectivity.

Escalation Paths – Automated alerts to secondary managers if primary is unavailable.

Incident Playback

Review recorded calls and GPS data.

Test Mode

Simulate emergency workflows for training.

Dashboard Integration

Live operator feed in Command & Safety Cloud.

"Test the speed of Merge Insights certified 24/7 monitoring
see how quickly help arrives."

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Frequently Asked Questions

How is this different from calling emergency services directly?

With Merge Insights’ certified monitoring, emergency services receive full incident details and exact location in real time — including recorded and live audio. This removes delays and ensures responders arrive with context, increasing response efficiency.

Will it work without mobile signal?

Yes. The system uses satellite or stored data sync where available. If mobile coverage is lost, alerts send automatically once connectivity resumes. Welfare Safety Timer ensures alerts trigger regardless of coverage status.