Real-Time Conversations That Drive Action.

Smart in-app chat with AI-prioritised alerts and mentions.

Message. Tag. Resolve — Instantly.

Key Benefits for Organisations

AI-prioritised team messaging with instant tagging.

Centralised Communication

All work-related messages stay within the platform.

AI Priority Filtering

Critical messages rise to the top instantly.

Context-Aware Messaging

Chat linked directly to jobs, sites, or incidents.

Faster Resolution

Mentions direct attention to the right person at the right time.

Reduced Risk

Safety alerts are instantly visible and traceable.

Why In-App Chat & Mentions Matters

Workforce safety and productivity rely on fast, clear communication. Traditional messaging apps are noisy, unsecure, and disconnected from operational workflows. Merge Insights brings structured, context-aware communication directly into the platform.

How It Works

Threaded Job Chats

Conversations are automatically grouped by job, site, or project.

@Mentions

Tagging individuals sends them instant push alerts, ensuring they see what matters.

AI Priority Detection

System detects safety-critical messages and prioritises delivery.

Media & File Sharing

Instantly share images, documents, or hazard reports.

Permanent Audit Trail

All messages are logged for compliance and review.

Example Use Cases

A field worker tags their supervisor in a safety hazard photo for immediate escalation.

Dispatch sends route change instructions directly in the job thread, with auto-confirmation once read.

Safety officers use chat threads to coordinate emergency responses without switching apps.

Organisational Impact

Speeds Up Decisions – No delays in finding the right contact.

Improves Safety – Critical alerts never get buried in unrelated messages.

Enhances Accountability – Message delivery and read receipts are logged.

Boosts Productivity – Teams collaborate in context, reducing back-and-forth.

“Turn Conversations Into Action, Instantly.”

Frequently Asked Questions

Is the chat secure and compliant?

Yes, all messages are encrypted and stored in compliance with data security regulations.

Can I disable chat for certain roles?

 Yes, role-based permissions control who can send and view messages.

Does chat work offline?

Yes, messages queue offline and send automatically when back online.

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