Right People. Right Place. Right Time.

AI-powered capacity planning that adapts to real-world conditions and maximises efficiency.

Plan Smarter. Work Better.

Key Benefits for Organisations

Balance resources to meet demand precisely.

Optimised Resource Allocation

Ensure skilled staff are deployed effectively.

Dynamic Adjustments

AI updates plans as conditions change.

Improved Service Levels

 Maintain consistent delivery during peak demand.

Reduced Costs

Avoid overstaffing while preventing resource shortages.

Workforce Wellbeing

Balance workloads to minimise fatigue and burnout.

Why Capacity Planning Matters

Workforce demand rarely stays constant, fluctuations happen daily, weekly, and seasonally. Without accurate capacity planning, organisations risk missed deadlines, overworked staff, and dissatisfied customers. Merge Insights Capacity Planning delivers real-time, data-backed allocation so resources are never overextended or wasted.

How It Works

AI Demand Integration

Uses live Demand Forecasting data (Feature #39) to calculate precise resource needs.

Skill-Based Matching

Assigns the right person to the right job based on certifications, competencies, and availability.

Geolocation Awareness

Matches teams to jobs by proximity, reducing travel time.

Psychosocial Load Balancing

Considers fatigue, wellbeing, and fair task distribution.

What-If Scenario

Simulate staffing changes to see operational impacts.

Example Use Cases

Staffing field technicians during a region-wide outage.

Allocating healthcare workers during seasonal flu surges.

Balancing security personnel deployment for multiple high-risk events.

Adjusting staff distribution for logistics hubs during peak delivery weeks.

Organisational Impact

Higher Productivity – Minimise idle time and wasted capacity.

Better Employee Retention – Avoid burnout by balancing workloads.

Cost Efficiency – Reduce reliance on overtime and last-minute hires.

Operational Agility – Quickly adapt to shifting priorities and demands.

Visual Heatmaps

Show resource distribution by region or team.

AI Shift Optimiser

Suggests optimal shift patterns to match demand.

Export & Share Plans

Send updated capacity plans to stakeholders instantly.

“Balance Your Workforce Like a Pro.”

Frequently Asked Questions

Can it handle multiple regions and teams?

Yes, it supports complex multi-site, multi-team organisations with layered hierarchies.

Does it integrate with payroll and rostering tools?


Absolutely, it connects with leading HR, payroll, and scheduling systems for seamless execution.

Can I set custom service level targets?


Yes, the platform allows you to define and monitor SLAs for each team or project.

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