From Incident to Action, Instantly.

Automate your safety and operational responses with AI-powered workflows.

Consistency, speed, and zero guesswork.

Key Benefits for Organisations

Best practices, automatically applied every time.

Rapid Incident Response

Eliminate delays between detection and action.

Consistent Quality

Apply the same best practice every time.

AI-Powered Triggers

Learn from patterns to refine playbooks.

Reduced Human Error

Less reliance on memory or manual steps.

Scalable Across Teams

Works across multiple sites, regions, and departments.

Why Operational

Playbooks Matter

Manual decision-making in fast-moving operational environments can lead to inconsistencies, delays, and missed steps. Merge Insights removes uncertainty by automating your responses to both routine and critical events, using AI to learn, adapt, and optimise these workflows over time.

How It Works

Define Triggers

Example: “Late Check-In >5 minutes” or “High-Risk Zone Entry.”

Pre-Build Actions

Notifications, escalations, reassignments, or safety broadcasts.

AI Optimisation

The system refines triggers and actions based on historical data.

Cross-System Integration

Playbooks trigger actions in your HRIS, ticketing, or CRM systems via the Integration Hub.

Example Use Cases

Automatically reassign jobs when a worker declines or misses a check-in.
Send real-time safety alerts to supervisors when entering a hazard zone.
Launch welfare checks for workers exceeding safe shift lengths.

Organisational Impact

Faster Response Times – Incidents addressed within seconds, not minutes.
Proactive Risk Management – Prevent issues before they escalate.
Consistency Across Teams – Same high-quality process every time, everywhere.